Reputations Matter

Businesses and individuals alike have realized the importance of managing their online reputation. However, what many people don't realize is that there is a dark side to reputation management companies. In this blog post, we will discuss the shady tactics that some companies use to remove bad reviews from the internet. We will also provide tips for handling bad reviews if they ever happen to you.

Reputation management companies have been growing in popularity for a few years now. It has become increasingly important for businesses and individuals to take control of their online reputation. Unfortunately, some reputation management companies use shady tactics to remove bad reviews from the internet. Here are a few things you should know about reputation management companies:

The Not-So-Nice Behaviours

• Some reputation management companies will try to eliminate bad reviews by paying customers to write positive reviews.
• Some will post fake positive reviews to offset the negative ones. A tactic called "Burying the review"
• Some will contact the person who wrote the bad review and threaten them to get them to take it down.
• Some will even go so far as to hire people to write negative reviews about their competition.

As you can see, some reputation management companies use less than ethical methods to boost their clients' reputations. So, what can you do if you find yourself on the receiving end of a bad review? Here are a few tips:

The Rational Behaviours

• Try to respond to the bad review professionally and politely.
• Do not fight with the person who wrote the bad review.
• Comment on the review - not to engage with the reviewer - but rather - to provide context for everyone else who reads it
• Reach out to a reputation management company and ask them for help to remove the bad review.
• Consider posting your positive reviews to offset the negative ones.

Example responses to bad reviews:

"We are sorry to hear that you had a negative experience with our company. We always strive to provide the best possible service to our customers, and we apologize if we fell short in this instance. If there is anything we can do to make it up to you, please let us know."

"While we appreciate your feedback, we feel that your review is unfair. We always strive to provide the best possible service to our customers, and we believe that in this instance, we did everything we could to resolve your issue. If you ever have any concerns about our company, please don't hesitate to contact us directly."

"While it is disappointing to receive a negative review, we take it as an opportunity to reflect on our performance and improve our services. Thank you for your feedback, and we hope that you will continue to consider us in the future."

Bad reviews are never fun, but they don't have to ruin your reputation.

With the help of a reputable reputation management company, you can take control of your online reputation and ensure that a few negative reviews do not tarnish your good name. Contact us today to learn more about our reputation management services.

Carl Messenger-Lehmann

Carl could be considered the nucleus from which everything happens. He has 25 years of knowledge stuck inside his head just waiting to come out.